We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything looks fine, delivery fast. No batteries, so the test the functionality is not possible.
made from a wall outlet worked to, battery not tk. enough how their xs
moscow courier 2 days of delivery. work ает, matches the description. online-разобралась found the instructions in english. included battery no. 500r = battery set price. осваивается cat. thank you)
Отличный товар. Доставка супер быстрая.
store fire! wrote, second only will parcel майских that because may. and it's warned plus иркутск came in package (due to майских) 8 days box-complete,-the whole feeder. all working, record voice) glad to оооочень)
достоинству praised by feeder cat! fast delivery, in тульскую area. привёз courier to work. store recommend.
excellent store. and all fast. excellent item
it just receive bag. easy set. english instructions ALL. I lo lo Day To two sockets each set, wholesale bear 6 depots me duran3 day.
store recommend! the fastest.
bowl very cool, size but proved more ожидала than i. who place is limited, food bowl to understand carefully. even suitable for dog english manual. spb in 4 days arrived, iml delivered express mail, very cool. look, how will appear in action.
goods not отслеживался, for 10 days delivered but courier, сменрй with delivery location. not помяли. заказывала has the feeder, 1000 p and other store but more expensive. no difference. work, look good, for second second took cat. seller and advise.
Delivered in 3 days within Russia. English manual. Works fine. Only a speaker is quiet, which was expected from other reviews.
it is safe and sound all super feeder 5 days продовец gregarious, all working, bought type batteries yourself
not completely логичное programming. english manual. пугается while cat.
all good, delivered parcel courier, отслеживался track no. all checked, works...
now arrived was lost my purchase order wholesale But By die More then 2 months
peter up to 10 days delivery, all working, this to store.
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Guadalmina Baja, Marbella, Spain
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