We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Products For Pets Online (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.productsforpetsonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as the picture. Arrived well ahead of time.
17 Jul 2018 09:00
17 Jul 2018 07:01
gorgeous little animals, my cachorra adorou. arrived in one month no brazil. highly recommend.
17 Jul 2018 06:28
super fast shipping
14 Jul 2018 02:41
четвёртый toy and third overall order have in this store. as always, all fast, excellent in price and quality. добротные toys are very. :) if anything dog can tear and have green wolf monkey, now here elephant.
12 Jul 2018 17:01
arrived super fast and my dog so loved the toy
8 Jul 2018 23:44
thank you store! glad to dog. омска came to two weeks. recommend.
3 Jul 2018 00:48
Arrived in a week to Israel!! Super quality product! Gaya loves it!
1 Jul 2018 05:59
very cool pretty sizeable toy. piszczaca;) moj dog is thrilled
28 Jun 2018 05:25
14 days delivery. toy excellent, have quality. an insanely dog happy. recommend.
23 Jun 2018 03:19
Excelente calidad, mejor de lo que esperaba. Llego muy rápido. Recomiendo al vendedor
21 Jun 2018 14:54
Muito lindo! Agora farei o teste vê se resiste a Kiara. Jack Russel Terrier. hiper rápido